Exchanges and Returns

Our product exchange policy aims to provide customers with total security regarding the products purchased in our store.

All our products come with a warranty against manufacturing defects.

We also perform exchanges for products that arrived differently from what was ordered by the customer.

If you receive a product from us with any manufacturing defect or different from what you ordered, follow these steps to make the exchange:

If more than 7 business days have passed and the product shows any flaw or defect, contact us, providing your CPF, order number, the product to be returned, and the defect.

Once we receive the email, we will forward your request to our quality department for verification. Authorization from this department will be required for a possible exchange. After the analysis is done, we will contact you with the outcome and whether an exchange is necessary.

The deadline to request an exchange for this reason is 90 days after receiving the product.

Please note, we will not process exchanges or refunds after this period.

Your complaint will be analyzed within a maximum of 7 business days, and if the problem is confirmed, we will contact you via email, and you can choose one of the following options:

Receive a refund of the amount paid. Receive a new product identical to the one ordered. Receive a product of similar value. Receive a coupon with the product's value to use on future purchases.

According to the CDC (Consumer Protection Code), requests for cancellation of virtual purchases must be made within 7 business days from the date of receipt.

For credit card refunds, our finance department has a maximum of 7 business days to process it with the credit card company, and the maximum deadline for the balance to return to your credit card is up to 120 days according to credit card companies and depends on your billing cycle.

If a refund is necessary, it will be made to a checking account within a maximum of 10 business days after the quality analysis and can only be made to an account with the same CPF used on our website.

In the case of products returned without prior notification, outside the deadline, with missing or different items, without the label or invoice, they will be resent to customers.

The same applies to exchanges rejected after the analysis of the products by our quality department. They will be resent to customers by Sedex with collect payment, and the shipping cost for this resend must be paid by the customer.

Attention: Store Miba is not responsible for the shipping expenses for returns followed by refunds, chargebacks, or exchanges for other products; this expense is the responsibility of the customer.